Optimizing Communication for Excellence (Feb 2019)

Optimizing Communication for Excellence (Feb 2019)

Target Audience:

Family physicians, specialists, IMGs, midwives, nurse practitioners, physical therapists, occupational therapists, residents/students, and other healthcare providers

  • Feb 15, 2019
Arbutus Club
2001 Nanton Avenue
Vancouver BC


The ability to effectively communicate with patients, colleagues, and staff plays a vital role in the overall enhancement of our healthcare as both patient-centered and inter-professional communication are proven to be associated with improved outcomes. This full-day, interactive course provide tools necessary to succeed in the landscape of today’s healthcare system by using a simple 4-stage communication framework. To support ongoing learning and application, this program incorporates post-program activities, including check-in and coaching sessions following the live workshop. These activities provide opportunities to share - with trusted peers and program facilitators - insights, successes, and challenges in a safe and positive learning environment.

Key Speakers

Dr. Paul Mohapel

Skills Gained

Upon completion of this professional development program, participants will be able to:

Apply an evidence-based model to enhance communication-skills for healthcare providers. 

Recognize common challenging communication patterns that can arise in healthcare-related environments and relationships.

Identify and apply the qualities of a learning conversation for the purpose of effective communication with patients and colleagues.

Practice applying a structured communication approach to clinically relevant scenarios and cases, utilizing peer and facilitator feedback.

Identify and commit to incorporating newly-honed communication skills in one’s own professional environment for the purpose of improved patient and physician/self-satisfaction. 



This includes all course materials, full-day workshop and half-hour coaching call (approx. 6-weeks post-workshop).

Note: registration is limited to 20 participants per workshop.

Cancellations and Refunds

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For inquiries, please contact Senior Program Assistant, Hadas Haft (hadas.h@ubc.ca

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