Residential Care Refresher (RCR)

Residential Care Refresher (RCR)

Come out to the RCR and enjoy a little "RnR" at Sparkling Hill Resort!!

Target Audience:

Practitioners involved in long term residential care.

Course Format: Half day sessions on Friday afternoon followed by a full day of presentations and interaction on Saturday.
Sparkling Hill Resort
888 Sparkling Place
Full-Sized Map


*This event is sold out. We will not be accepting onsite registrations.

The Shuswap North Okanagan Division of Family Practice, Interior Health, and UBC CPD are proud to announce a brand new conference for healthcare providers involved in long-term residential care. We have secured a beautiful venue - the Sparkling Hill Resort - so that everyone can take a mini holiday and enjoy the facilities during the evenings and breaks. 

A variety of topics to include: Chronic Disease Management, End Stage Parkinson's, Management of Delirium, Palliative Approach to Long-Term Care, and Dementia Management.

We are also excited to announce our confirmed KEYNOTE SPEAKER: Dr. David Sheard! Full bio below!

Keep the conversation going on Twitter! #RCRcpd


Friday Nov 17

1400   Registration Opens
1500   Chronic Disease Management in Long Term Care: Navigating Guidelines for the Frail Senior | Dr Deviani Maher
1545   End Stage Parkinson’s Disease in the Long Term Care Facility | Dr Daryl Wile
1630   Update on Spinal Stenosis | Dr Jill Calder
1715   Session Ends - Time to Refresh for Dinner
1845   KEYNOTE DINNER PRESENTATION: Emotional Memory Matters: Changing the Culture of Dementia Care | Dr David Sheard


Saturday Nov 18

0730     Registration Opens  (Breakfast on own)
0815     Opening Remarks & Welcome
0830     Dementia Trajectory & Difficult Conversations | Dr Trevor Janz
0900     Using a Palliative Approach in Long-Term Care | Dr Elisabeth Antifeau
0930     Symptom Management: Pain Management in Older Adults | Dr Romayne Gallagher
1015     Refreshment Break
1030     Symptom Management: Dyspnea and Other Common Symptoms | Dr Romayne Gallagher
1130     Palliative Approach: A Panel Q&A Discussion | Above Presenters & Dr David Sheard
1215     Lunch
1315     Introducing & Using the BPSD Algorithm | Dr Elisabeth Antifeau
1345     Approach & Management of Delirium | Ms Mary Kjorven
1415     Feelings Before Behaviours: Interpreting People's Expressions | Dr David Sheard
1500     Refreshment Break
1515     Real  BPSD Cases with Real Answers | Dr Kayode Shope & Ms Sherah Martin-Pretty
             Followed by an interactive panel discussion with Dr Elisabeth Antifeau, Ms Mary Kjorven, and Dr David Sheard
1645     Summary & Closing Remarks
1700     Conference Ends

Key Speakers

Dr David Sheard

CEO / Founder
UK Care Personality of the Year
16th National Care Awards
TV Series Consultant, Channel 4, Dementiaville

Over the last 30 years, David has developed a reputation as a challenging and motivational speaker in the UK, Ireland, USA, Canada and Australia and as a leading UK dementia care consultant. His main focus in speaking has been to demonstrate in reality why changing care cultures matters and how to achieve this.

Health and Social Care Experience
David spent 15 years in health and social services in specialist dementia care posts – as a Social Worker in Hospitals and Community settings, Lecturing at University of Nottingham Medical School, Managing Community Mental Health Teams (Older People), as a Home Care Manager and Group Principal Social Worker. Latterly his post in the NHS was as a General Manager of Old Age Psychiatry in an NHS Trust.

Dementia Care Matters
David founded Dementia Care Matters in 1995. His purpose is to demonstrate that dementia care is about emotional care and that this is no different to what we all need in life. For over 10 years he previously worked as an external training consultant to Alzheimer’s Society. In 2012 David launched a major DVD Training Programme for Care Workers and Nurses: Mattering® in a dementia care home. Dementia Care Matters’ belief and approach as a team are outlined in 19 publications and DVDs entitled the ‘Feelings Matter Most’ series including the new publication ‘Loving: the essence of being a butterfly in dementia care.‘ In 2015 Dementia Care Matters launched its new culture change DVD, ‘ Giving: hope for the future of dementia care. ‘

University Appointment
He has an appointment as a Visiting Senior Fellow in the School of Health and Social Care, University of Surrey and holds the Honorary Degree award of Doctor of the University (DUniv).

Media Profile and Working with Families
David has extensive experience supporting people living with dementia, their families and friends. In his previous work with the national Alzheimers Society he led a major educational programme called ‘Being Together With Dementia.’
This programme pioneered bringing people living with dementia and families supporting people together to learn from each other about why feelings matter most in relationships.
Besides numerous radio interviews, in 2009 David worked as a Dementia Care Consultant to the BBC for the programme ‘Can Gerry Robinson Fix Dementia Care Homes’ believing this was the most powerful way to get the message across that dementia care could be so different. In February 2012 David featured on an S4C documentary ‘One in Three’.
In 2014 David worked as the Series Consultant on Channel 4’s 3-part documentary series ‘Dementiaville’ working with people living with a dementia and their families. This series was aired on Channel 4 in June 2015 with Poppy Lodge, a Royal British Legion home and a Dementia Care Matters Level 1 Butterfly Care Home, featured in the first episode of the series. Dementiaville was nominated for Best Documentary Series at National Broadcast Awards in February 2016.

David has a large number of articles published in the Journal of Dementia Care.
Butterfly Projects
David is supported by an expert team of 24 leading edge dementia care consultants providing consultancy, training, research and service development. Dementia Care Matters has a network of dementia care home organisations who have contracted with Dementia Care Matters to be supported as “Butterfly Projects”. Butterfly Projects focus on providing real quality of life – this can lead to some homes achieving Dementia Care Matters Quality of Life ‘Kitemark’. Dementia Care Matters is an international membership organisation with a growing network of members across the world who receive Dementia Care Matters newsletter ‘flutter’ and have access to online tools.


Early bird registration: Fri. Sep 8, 2017 | Add to calendar +

  • Conference fees include course materials, refreshments and Sat lunch.
  • You must register for Friday & Saturday in order to attend the Keynote Dinner Presentation on Friday evening.


  By Sep 8 Sep 9-Oct 16 After Oct 16
FRI & SAT $400 $425 $450
SAT ONLY $300 $325 $350


  • Rates above are for online registrations only.
  • Online registration closes on November 8. Onsite registrations will be accepted.
Cancellations and Refunds


Sparkling Hill Resort
888 Sparkling Place
Vernon  British Columbia  V1H 2K7

Rates start at $219/night + applicable taxes

*COMPLIMENTARY WITH YOUR STAY (valued over $100 per person per day):

  • Full Hot European Breakfast Buffet in PeakFine Restaurant ($30 per person value)
  • Valet Underground Parking ($30 value)
  • Wireless Internet throughout the resort ($20 value)
  • Access to KurSpa’s 7 uniquely themed Steam & Sauna Rooms ($75 per person value)  
  • Indoor Pool, Hot Tub and Heated Outdoor Infinity Pool
  • Kneipp Water-Stepping Therapy Pool
  • Exquisite Tea & Serenity Relaxation rooms
  • Keiser-equipped Fitness Studio
  • Steam and Sauna’s open from 9:00am-11:00am and from 4:00pm-10:00pm
  • Pools, Kneipp water-stepping, fitness centre, tea & Serenity centre open from 7:00am-10:00pm

Once you register for the conference, you will receive an email with the link to reserve at the exclusive conference rate. 

Reservations must be made by Oct 16, 2017 to secure the discounted rate. Register early to avoid disappointment!


Sparkling Hill Resort is located 25 minutes from downtown Vernon.

We also recommend the following resort, which is located just down the road from Sparkling Hill:

Predator Ridge Resort
Located 2 minutes from Sparkling Hill
Rates starting at $149/night (+resort fee & taxes)
Book by calling 250-542-3436 or 888-578-6688, and ask for the "Residential Care Refresher" rate.



If you are flying into Kelowna Airport, Elite Mile operates a shuttle from the airport to Sparkling Hill (8am-8pm). You can book online here: Or you can email them directly:

Shuttle prices are:
1 guest - $69
2 guests - $79
3-4 guests - $89
5+ guests - $27/person

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