Effective communication between physicians, patients, colleagues and staff has been proven to enhance our healthcare system, improve outcomes and lead to better patient and healthcare practitioner satisfaction. The Optimizing Communication for Excel ence course begins with a one-day workshop, in which participants learn a simple 4-stage framework to navigate difficult conversations. After the workshop, you’ll benefit from a 30-minute personalized coaching call included as part of the course. To support your ongoing learning and practice, you’ll have opportunities to share with peers and program facilitators your insights, successes and challenges in a safe and positive environment. Discover new approaches to speaking with patients and colleagues.