Optimizing Communication for Excellence

Optimizing Communication for Excellence

Target Audience:

Family physicians, specialists, IMGs, midwives, nurse practitioners, physical therapists, occupational therapists, residents/students, and other healthcare providers.

Course Format: 0830-1630: Interactive 8.0-hour in-person workshop (including lunch and breaks), 0.5 hour coaching call, and pre/post-workshop activities.
Arbutus Club
2001 Nanton Avenue
Full-Sized Map


The ability to effectively communicate with patients, colleagues, and staff plays a vital role in the overall enhancement of our healthcare as both patient-centered and inter-professional communication are proven to be associated with improved outcomes. This full-day, interactive course provide tools necessary to succeed in the landscape of today’s healthcare system by using a simple 4-stage communication framework. To support ongoing learning and application, this program incorporates post-program activities, including check-in and coaching sessions following the live workshop. These activities provide opportunities to share - with trusted peers and program facilitators - insights, successes, and challenges in a safe and positive learning environment.   

Key Speakers

Dr. Rahul Gupta

Skills Gained

Upon completion of this professional development program, participants will be able to:

  1. Apply an evidence-based model to enhance communication-skills for healthcare providers. 
  2. Recognize common challenging communication patterns that can arise in healthcare-related environments and relationships.
  3. Identify and apply the qualities of a learning conversation for the purpose of effective communication with patients and colleagues.
  4. Practice applying a structured communication approach to clinically relevant scenarios and cases, utilizing peer and facilitator feedback.
  5. Identify and commit to incorporating newly-honed communication skills in one’s own professional environment for the purpose of improved patient and physician/self-satisfaction. 



This includes all course materials, full-day workshop and half-hour coaching call (approx. 6-weeks post-workshop).

Note: registration is limited to 20 participants per workshop.

Cancellations and Refunds

You May Also Like

Target Audience:

Physicians with access to library services through the College of Physicians and Surgeons BC.

Date: Sep 30, 2017
Library Services, College of Physicians and Surgeons of British Columbia
669 Howe St
Vancouver  British Columbia  V6C 0B4
Target Audience:

Family physicians in BC, international medical graduates in BC, residents in BC

Updated December 20, 2017 

Anytime, anywhere, on any device
Online Module from Vancouver  British Columbia


For inquiries, please contact Program Coordinator, Sarah Tajani.

More »