MOAs: Saying Goodbye to the CL19

MOAs: Saying Goodbye to the CL19

Supporting Care and Recovery of People Injured in Crashes

Target Audience:

Medical Office Assistants and other clinic staff who support patients after a crash. 

Course Format: Online webinar 1200-1300 PDT: Presentation with Q&A
  • May 10, 2019
  • May 15, 2019

Online from Vancouver BC


Please note these webinars have finished. Recordings of the webinar can be found on the resources section of the UBC CPD ICBC Education Project page.​

ICBC and UBC CPD are partnering to develop education for family physicians (FPs) and other health care professionals (physical therapists, occupational therapists, and medical office assistants) to introduce changes to how ICBC wants to work with physicians and patients in British Columbia, including moving from a compensation-based model to a care-based model.

This webinar will outline (1) why the changes are taking place, (2) provide an introduction to how MOAs can best support people involved in crashes (e.g. new forms, types of pre-approved treatment, and role of Registered Care Advisors), and (3) how to bill and reconcile payment for patients with ICBC-related claims. 

The webinar is part of a larger ICBC Education Project, which will offer in-person workshops to come later in 2019. Attendance at the webinar is an opportunity to better understand the changes taking place and is recommended as a primer for future in-person workshops. 

Date: May 10 & 15
Time: 1200 - 1300 PDT
Cost: Free

Note: 1.0 Mainpro+ and MOC Section 1 credits are available for physician attendees. For more information about the ICBC Education Project and educational resources click here

Key Speakers

  1. Belinda LeBlanc (Regional Practice Support Coordinator, Practice Support Program)
  2. Dr. Bruce Hobson (Family Physician, UBC CPD Medical Lead)
  3. Stephanie Adams (Business Process Advisor, ICBC)

Skills Gained

By the end of the webinar, participants will be able to:

  1. Discuss how the change at ICBC from a compensation-based model to a care-based model affects how the MOA deals with people injured in auto crashes;
  2. Access additional information about the changes to ICBC as of April 1, 2019; 
  3. Select and fill out appropriate sections of ICBC medical reports for patients with an injury claim; and
  4. Bill and reconcile payments for patients with ICBC-related claim office visits. 


Free. Limited Space. Please email if you register but cannot attend. Other colleagues might need that space. 

Cancellations and Refunds

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