ICBC Education Project

April 1st 2019 Changes

ICBC changed the reporting process for health care providers on April 1, 2019. Why?

  1. Injury claims, legal costs, and car repair costs were at an all-time high. By reducing these costs more financial resourcesmoney could go to care and recovery.
  2. People injured in crashes felt a lack of direction/support from ICBC with navigating the claims process. ICBC increased support for injured people and health care providers.
  3. There was confusion for patients and healthcare providers in navigating the claims process. There is now a renewed focus on the care and recovery aspects of the claims, including an emphasis on removing barriers and simplifying processes.


What does all of this mean?

ICBC strives to create a sustainable system that enables the best possible care for patients injured in crashes and supports a collaborative relationship between patients, providers, and ICBC.

These changes to ICBC came into effect on April 1, 2019 to support a care and recovery-focused model. The changes included: new reports and processes, new and updated treatment fees, and greater clinical autonomy for physicians.

Learn more about the changes at ICBC here.


UBC CPD’s ICBC Education Project

UBC Continuing Professional Development (UBC CPD) has partnered with ICBC to develop education and tools to support:

  • family physicians, medical office assistants and other health care providers (physical therapists, occupational therapists) to provide the most effective and efficient care possible for their patients with motor vehicle injury claims.
  • knowledge translation of ICBC changes, including access to care, accident benefits, regulations, and billing and reporting.

Please stay tuned for more information on this page. 

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