Important Phone Numbers

Find important numbers for provincial supports and those in Vancouver Coastal Health (VCH), Island Health (VIHA), or Interior Health (IH).


REACH Line 1.800.665.7677 / 604.681.5748 (Metro Vancouver)

Call the Rapid Expert Advice and Consultation in HIV Line for timely and convenient advice on HIV/AIDS treatment and management from a physician experienced in HIV care, or a pharmacist. This line is operated by the BC Centre for Excellence in HIV/AIDS (BC-CfE) and is open 24/7.

PHSA Laboratory 1.877.747.2522

Contact PHSA to speak to a Medical Microbiologist. They can help with questions about testing, test results and window periods.

John Reudy Clinic (JRC) 604.806.8060 (Metro Vancouver)

The John Reudy Clinic (JRC) at St. Paul’s Hospital in Vancouver is a collaboration between the BC-CfE and Providence Health Care (PHC). The IDC brings together an interdisciplinary team of family doctors, specialists, nurses, pharmacists, counsellors, social workers, and nutritionists to provide a broad range of primary care and support services for HIV-positive patients.

Oak Tree Clinic, BC Women's Hospital & Health Centre 1.888.711.3030 / 604.875.2212 (Metro Vancouver)

Oak Tree Clinic in Vancouver accepts referrals from physicians, other healthcare professionals, community agencies, support workers, as well as from patients themselves. You can download the Oak Tree Clinic Referral Form.

BC Centre for Disease Control 604.707.5600 (Metro Vancouver)

Offering clinical care, outreach services and consultation in prevention, diagnosis, testing, treatment and case management of HIV and STIs. Services available for clients, their sexual partners as well as clinical support for health professionals across the province. Services available at 655 West 12th Avenue in Vancouver.

Vancouver Coastal Health (VCH)

STOP Team 604.838.1331 (Metro Vancouver)

Speak to the STOP HIV/AIDS Outreach Team for case management and primary care support for HIV-positive patients who are newly diagnosed or have difficulty engaging in care. Services include: outreach, ARV treatment initiation, help with housing or disability forms, blood work, immunizations and ARV adherence supports. The phone line is open to health care providers 24/7, for referrals or advice. You can also download the Patient Referral Form.

Regional Communicable Disease Nurse 604.675.3900 (Metro Vancouver)

Ask to speak to a Regional Communicable Disease Nurse.  They can help family physicians with disclosure of positive results, partner notification, local referral options, and connecting patients to care.

Island Health (VIHA)

Communicable Disease HIV Nurse (Public Health)

Communicable Disease HIV Nurses can provide support with disclosure, partner notification, assessment of service/referrals required, or immunizations.

  • South Island: 1.866.665.6626
  • Central Island: 1.866.770.7798
  • North Island: 1.877.887.8835

Interior Health (IH)

Health Outreach Team 1.866.778.7736

The Health Outreach Team can assist you or your patient with disclosing the result, linking patients to care and support, and providing counselling, testing, and care to partners. Click to download their Rack Card PDF.

Infectious Diseases Clinics

  • Kelowna: 250.862.4157
  • Kamloops: 250.314.2301
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