Communication Course for Health Care Professionals: Navigating Challenging Conversations Across the System
If you would like us to come to your community, please email us at @email
Effective communication between clinicians, patients, colleagues and staff has been proven to enhance our healthcare system, improve outcomes and lead to better patient and healthcare practitioner satisfaction.
Beyond general communication skills, this workshop will teach you new approaches to speaking with patients and colleagues, while learning specifically how to navigate difficult conversations.
The Communication Course begins with a one-day workshop, in which participants learn a simple 4-stage framework to navigate difficult conversations. After the workshop, you’ll benefit from a 30-minute personalized coaching call. To support your ongoing learning and practice, you’ll have opportunities to share with peers and program facilitators your insights, successes and challenges in a safe and positive environment.
This course is available to be tailored for groups of clinicians, as well as interprofessional teams. The full course is 8 hours plus a coaching call.
Upcoming Workshop: TBD
Want us to deliver this in your community? Please contact us to arrange to bring this program to you.
Part 1: Full-day workshop
Part 2: Peer check-in (15 min, 3 weeks post-workshop)
Part 3: Coaching call (30 min, 6 weeks post-workshop)
Part 4: Reflective exercise (12 weeks post-workshop)
Part 5: Course complete — credits issued
Upon completion of this professional development program, participants will be able to:
- Apply an evidence-based model to enhance communication and partnership skills for providers across the healthcare system;
- Recognize common challenging communication patterns that can arise in healthcare-related environments, leadership roles, and organizational relationships;
- Identify and apply the qualities of a learning conversation for the purpose of effective communication;
- Practice applying a structured communication approach to one's own scenarios and cases, utilizing peer and facilitator feedback; and
- Identify and commit to incorporating newly-honed communication skills in one’s own environment for the purpose of improved patient and physician/self-satisfaction.
Faculty includes:
Dr. Rahul Gupta, MD, CCFP, is a settler born on the lands of the Anishinaabe people and now lives and works on the ancestral and unceded lands of the shíshálh and Sḵwx̱wú7mesh Nations. He works as an integrative medical physician, professional coach, mindfulness instructor, and advocate for provider wellness. He is also a Somatic Experiencing (SE) Practitioner and integrates trauma-sensitive approaches into all of his trainings. He has over 18 years of supporting physicians and healthcare teams in cultivating compassionate self & situational awareness
"Everything about this course is impressive. It has the joyfulness of a walk in the woods and the gravitas of life-changing teachings. Thank you for this follow-up guidance. I love that you practice what you teach and show care for your students both during the first day in class and throughout this ongoing impactful experience. Even more than last time, I feel cared for. We matter. Thank you for making a difference, one conversation at a time."
- 2023 workshop participant
Contact us for pricing: @email
This Group Learning program meets the certification criteria of the College of Family Physicians of Canada and has been provincially certified by UBC CPD for up to 9.50 Mainpro+ Certified Activity credits.
This program is an Accredited Self-Assessment Program (Section 3) as defined by the Maintenance of Certification Program of The Royal College of Physicians & Surgeons of Canada, and approved by UBC CPD for up to 9.50 MOC Section 3 Self-Assessment hours.